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Which hotel brands make guests feel at home?

Want to rest assured of a comfortable, problem-free hotel stay The results of a new hotel survey suggest booking a room either at The Ritz-Carlton or the Microtel Inn and Suites by Wyndham, two hotel brands that received the highest guest satisfaction scores in a new survey.

In the 19th edition of the JD Power’s 2015 North American Hotel Guest Satisfaction Index Study, The Ritz-Carlton squeezed past Four Seasons and JW Marriott to emerge the favourite luxury hotel brand in a survey that polled more than 62,000 guests in the US and Canada.
 
At the other end of the scale, Microtel Inn and Suites by Wyndham was the top-performing hotel brand in the economy and budget category, followed by Red Roof Inn, and Howard Johnson Express.
 
Guests are asked to evaluate everything from reservation, check-in and check-out, food and beverage, hotel services, facilities, cost and fees.
 
Hotel brands with the best customer satisfaction ratings:
 
Luxury
 
1. The Ritz-Carlton
 
2. Four Seasons Hotels and Resorts
 
3. JW Marriott
 
4. Waldorf Astoria Hotels and Resorts
 
Economy/budget
 
1. Microtel Inn and Suites by Wyndham
 
2. Red Roof Inn
 
3. Howard Johnson Express
 
4. Super 8
 
5. Americas Best Value Inn
 
6. Days Inn
 
7. Econo Lodge
 
Other categories
 
Upper Upscale – Omni Hotels and Resorts
 
Upscale – Hyatt Place
 
Upper Midscale – Drury Hotels (previously ranked highest in the Midscale segment for 9 consecutive years)
 
Midscale – Wingate by Wyndham
 
Upper Extended Stay – Homewood Suites by Hilton (for a third consecutive year)
 
Extended Stay – Candlewood Suites (for a second consecutive year)
 

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